Shipping policy
Product Deliveries:
Domestic Shipping:
Our products are dispatched from either our own warehouses or third-party facilities located across various points in India. We strive to ensure that you receive your ordered items within 5-7 business days from the date of order placement and payment receipt, depending on the delivery address. Deliveries will be facilitated by our in-house staff, third-party couriers and logistics companies, or Postal Services, typically scheduled between 10:30 am and 7 pm, Monday to Sunday.
Orders with customization requirements will take an additional 10-15 business days for shipping.
Please note that a signature is required upon delivery, and we cannot be held responsible for goods signed for by someone other than the intended recipient at the specified address during the order placement. We also do not assume liability for any inaccuracies in the address details provided during the order process. Once the products are delivered, we do not take responsibility for any damage that may occur.
International Shipping:
For international deliveries, we strive to ensure that your package reaches you within a maximum of 10 days. However, actual delivery times may vary based on the destination, shipping carrier, and local postal services.
While we aim to provide reliable shipping options, please note that international shipments can sometimes experience delays, particularly due to customs clearance procedures. Customs processing times vary by country, and packages may be held for inspection, which can extend delivery times beyond our estimate.
To minimize potential delays, ensure that all shipping information is accurate, and be aware of any import regulations or duties that might apply in your country. We recommend tracking your package regularly to stay updated on its progress and contacting the carrier if any significant delays occur.
Customs, Duties and Taxes
All domestic orders are tax-paid, and no additional tax is to be paid by the customer. However, for International orders, PSA JEWELS will not be responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (import duties, brokerages, tariffs, taxes, etc.).
Reporting Issues:
Any claims related to shortages or damages must be reported to our customer service on the day of delivery through the "Contact Us" page on our web store. In cases of shortages, it is essential to highlight and sign the Proof of Delivery copy, which should be returned to the delivery person.
Delivery Charges:
Shipping and handling rates are subject to variation based on factors such as product type, packaging, size, volume, and other considerations. The applicable shipping and handling charges will be clearly communicated during the checkout process, allowing customers to be informed before making payments.
Address:
969, Jain Bhawan near old ARTO office, Meerut Road, Muzaffarnagar Uttar Pradesh